Member Relations Manager

  • Vacancy ID:
  • Location:
  • Position:
    Director de Relaciones con los Socios
  • Salary:
    £22,500 plus great benefits
  • Date Posted:
    11 ene. 2019
  • Closing Date:
    25 ene. 2019
  • Vacancy Type:
  • Hours Per Week:
About the Role

For our members, visiting a David Lloyd Club is about enjoying the full breadth of our quality facilities. Our clubs are renowned for having a dynamic, engaging and fun culture so it is important that our Member Relations Managers are able to display the same qualities on a day-to-day basis to satisfy the needs of all our members.

To be a MRM you need bags of empathy and an excellent communication style. On occasions you may need to have difficult conversations with members over their contract so this is a position for a born diplomat.

You will work with the member to find an amicable solution, to help them continue with their membership and to have a smile on their face. The job is also about finding ways for the members to the most out of their membership, looking at member usage patterns and helping them see membership as excellent value, rather than simply a cost.

Being commercial and thinking outside the box is important and as a result, we are looking for someone who can feed back to the General Manager and Heads of Department on areas that members are satisfied with, as well as those that need to be improved, coordinating action plans accordingly. You will be targeted on member retention and outgoing call activity.

You will be a highly diligent and efficient person, good with figures and have excellent attention to detail.

So, what is it like to work for a ‘Sunday Times Best Big Company?’ ....In one word - ‘FUN’!

We are thrilled to be ranked #21 in the Sunday Times 25 Best Big Companies To Work For 2018! This accolade serves to reinforce our commitment to our team members and proves how great it is to work for David Lloyd Leisure. So, what can you expect if you join us?

You will have access to a wide range of benefits including FREE Club memberships for you and your partner. This benefit means you can enjoy all that our Clubs in the UK and Europe have to offer in the company of your nearest and dearest. In addition to this you will also receive 6 friends and family discounted memberships to really treat your friends. On a day to day basis you will find yourself working in a state-of-the-art environment surrounded by friendly and passionate colleagues. But most of all, working for us is about having fun. We aim to provide a happy, inviting and safe culture where our ‘We Play’ value is brought to life each and every day. So if you want to come and join the premium name in the leisure and fitness industry please click on the link and apply, a career with us could be just what you are looking for.